Monday, June 15, 2009
One of my first calls today went something like this:
grumbling from grumpy old man Goddamn stupid machines.
"Thank you for calling, this is Super Awesome CSR How can I help you?"
"Are you a machine or a real person?"
"Sir, how can I help you?"
"Are you a tape recording or a human being?"
"I am human, how can I help you?"
"I just spent 20 minutes talking to goddamn tape recorded messages I hate this damn state"
"How can I help you sir?"
"I'm sorry sir, I don't know what that number is for; again, how can I help you?"
"I need to pay my bill."
"I'm sorry sir you have the wrong number, we are not your utility company"
"What do you mean I have the wrong number? Dammit I hate this state."
"I mean we are not a utility company"
"Well who the hell do I call then?"
"Whoever your utility company is that you are trying to reach."
"Who is my utility company?"
"I have no way of knowing that sir"
"Can you transfer me to customer service?"
"What utility company sir?"
" P-R-O-G-R-E-S-S E-N-E-R-G-Y"
"Progress energy sir? I have their number"
"I guess that's what it spells I hate this goddamn state, when I move back up north I am giving everything away"
I give him the number and he puts our state down again, mumbles a thank you and hangs up
Yes the rest of my day has been all downhill
Posted by Patti Colston at 12:42 PM