Wednesday, June 17, 2009
I had an impossible homeowner yesterday just before lunch time that had my blood pressure to a boiling point. So much so a co-worker said, "Why is your face all red?"
Aunt Flo is here. My head, back, ovaries and boobs hurt and I am cranky. So rather than risk getting fired, I called in sick today. I have been eating heads for breakfast all morning. Here's why:
This woman wanted to argue with everything I told her. She'd ask me a question and before I got to finish, she said "That's not what I am asking" I said, "Maybe I misunderstood then, what are you asking?" She asked again and I gave her the same answer. She accused me of being short with her when I gave the same answer as I had previously. I guess she didn't like the answer. She lectured me on being a CSR, how she was a better one than I, blah blah blah. She explained to me how I should be filling out the form that she can't see to go the extra mile. I explained I have room for a number and a dropdown box for selecting other info. She changed her answers several times during her tantrum. The call took 25 minutes when it only should have taken 6 minutes.
I took the rest of the day off after that.
My husband now understands why I took today and half of yesterday to myself.
Posted by Patti Colston at 1:45 PM