I was on the phone yesterday with a male customer. In the background of his office, there are people talking. I continue with the ho-hum of my call when I hear from a female "jeans.....Ménage à trois" I gasp, then laugh. He says, "You heard her?" I said "Oh yes loud and clear! But I thought you ran a backhoe company." He laughs and tells her that I heard her. She gets all embarrassed and apologized. I told him to tell her, there was no need to apologize, I thought it was pretty funny. It turns out they were talking about a Calvin Klein commercial. I said "Well that explains the only 2 words I heard then."
Being a CSR is like being given a box of chocolates, the crazies come out from the woodwork.